| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | |||
| 1 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 34 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 35 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 35 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 8 | |||||||
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 3 | 4 | 33 |
| Total | 27.3 |
25.2 |
23.8 |
76.3 | ||||||
| Rata-Rata Pertanyaan | 3 |
3 |
2 |
0 |
0 |
0 |
0 |
0 |
7.63 | |
| Rata-Rata Unsur | 52.5 / 2 = 26.25 22.90 / 10 =
2.29 |
23.8 / 1 = 23.80 20.80 / 10 =
2.08 |
0 / 1 = 0.00 0.00 / 10 =
0.00 |
0 / 1 = 0.00 0.00 / 10 =
0.00 |
0 / 1 = 0.00 0.00 / 10 =
0.00 |
0 / 1 = 0.00 0.00 / 10 =
0.00 |
0 / 1 = 0.00 0.00 / 10 =
0.00 |
4.37 | ||
| Rata-Rata Tertimbang Unsur | 22.90 / 10 =
2.29
2.29 X (1/7) 2.29 X 0.143 = 0.33 |
20.80 / 10 =
2.08
2.08 X (1/7) 2.08 X 0.143 = 0.30 |
0.00 / 10 =
0.00
0.00 X (1/7) 0.00 X 0.143 = 0.00 |
0.00 / 10 =
0.00
0.00 X (1/7) 0.00 X 0.143 = 0.00 |
0.00 / 10 =
0.00
0.00 X (1/7) 0.00 X 0.143 = 0.00 |
0.00 / 10 =
0.00
0.00 X (1/7) 0.00 X 0.143 = 0.00 |
0.00 / 10 =
0.00
0.00 X (1/7) 0.00 X 0.143 = 0.00 |
0.62 | ||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
52.5 |
2.29 |
0.33 |
2 |
Prosedur |
1 |
23.8 |
2.08 |
0.30 |
3 |
Waktu Pelayanan |
1 |
0 |
0.00 |
0.00 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
0 |
0.00 |
0.00 |
5 |
Sarana Dan Prasarana |
1 |
0 |
0.00 |
0.00 |
6 |
Kompetensi Pelaksana |
1 |
0 |
0.00 |
0.00 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
0 |
0.00 |
0.00 |
| Indeks APSISKA | 0.62 ( Belum Terisi Survey ) | ||||
| Konversi | 15.61 | ||||
| Mutu Pelayanan | Belum Terisi Survey | ||||