No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | ||
1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 44 | ||||||||||||||
2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
Total | 12 |
12 |
12 |
12 |
12 |
20 |
12 |
12 |
12 |
116 | ||||||||||||||||
Rata-Rata Pertanyaan | 4.00 |
4.00 |
4.00 |
4.00 |
4.00 |
6.67 |
4.00 |
4.00 |
4.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
38.67 |
Rata-Rata Unsur | 24 / 2 = 12.00 12.00 / 3 = 4.00 |
48 / 5 = 9.60 9.60 / 3 = 3.20 |
44 / 4 = 11.00 11.00 / 3 = 3.67 |
0 / 3 = 0.00 0.00 / 3 = 0.00 |
0 / 1 = 0.00 0.00 / 3 = 0.00 |
0 / 3 = 0.00 0.00 / 3 = 0.00 |
0 / 3 = 0.00 0.00 / 3 = 0.00 |
0 / 4 = 0.00 0.00 / 3 = 0.00 |
10.87 | |||||||||||||||||
Rata-Rata Tertimbang Unsur | 12.00 / 3 = 4.00 4.00 X (1/ 8) 4.00 X 0.13 = 0.50 |
9.60 / 3 = 3.20 3.20 X (1/ 8) 3.20 X 0.13 = 0.40 |
11.00 / 3 = 3.67 3.67 X (1/ 8) 3.67 X 0.13 = 0.46 |
0.00 / 3 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 3 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 3 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 3 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 3 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
1.36 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
24 |
4.00 |
0.50 |
2 |
Prosedur |
5 |
48 |
3.20 |
0.40 |
3 |
Persyaratan |
4 |
44 |
3.67 |
0.46 |
4 |
Waktu Pelayanan |
3 |
0 |
0.00 |
0.00 |
5 |
Kesesuaian Biaya Pelayanan |
1 |
0 |
0.00 |
0.00 |
6 |
Sarana Dan Prasarana |
3 |
0 |
0.00 |
0.00 |
7 |
Kompetensi Pelaksana |
3 |
0 |
0.00 |
0.00 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
4 |
0 |
0.00 |
0.00 |
Indeks APSISKA | 1.36 ( Tidak Baik ) | ||||
Konversi | 33.96 | ||||
Mutu Pelayanan | D (Tidak Baik) |