| No Responden | Pertanyaan | Total | |||||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | ||
| 1 | 6 | 5 | 6 | 5 | 5 | 5 | 5 | 6 | 43 |
| 2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 40 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 32 |
| 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 7 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| Total | 27.3 |
26.6 |
27.3 |
26.6 |
26.6 |
26.6 |
26.6 |
27.3 |
214.9 |
| Rata-Rata Pertanyaan | 3.90 |
3.80 |
3.90 |
3.80 |
3.80 |
3.80 |
3.80 |
3.90 |
30.7 |
| Rata-Rata Unsur | 53.9 / 2 = 26.95 23.50 / 7 = 3.36 |
27.3 / 1 = 27.30 23.80 / 7 = 3.40 |
26.6 / 1 = 26.60 23.20 / 7 = 3.31 |
26.6 / 1 = 26.60 23.20 / 7 = 3.31 |
26.6 / 1 = 26.60 23.20 / 7 = 3.31 |
26.6 / 1 = 26.60 23.20 / 7 = 3.31 |
27.3 / 1 = 27.30 23.80 / 7 = 3.40 |
23.41 | |
| Rata-Rata Tertimbang Unsur | 23.50 / 7 = 3.36 3.36 X (1/ 7) 3.36 X 0.14 = 0.48 |
23.80 / 7 = 3.40 3.40 X (1/ 7) 3.40 X 0.14 = 0.49 |
23.20 / 7 = 3.31 3.31 X (1/ 7) 3.31 X 0.14 = 0.47 |
23.20 / 7 = 3.31 3.31 X (1/ 7) 3.31 X 0.14 = 0.47 |
23.20 / 7 = 3.31 3.31 X (1/ 7) 3.31 X 0.14 = 0.47 |
23.20 / 7 = 3.31 3.31 X (1/ 7) 3.31 X 0.14 = 0.47 |
23.80 / 7 = 3.40 3.40 X (1/ 7) 3.40 X 0.14 = 0.49 |
3.34 | |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
53.9 |
3.36 |
0.48 |
2 |
Prosedur |
1 |
27.3 |
3.40 |
0.49 |
3 |
Waktu Pelayanan |
1 |
26.6 |
3.31 |
0.47 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
26.6 |
3.31 |
0.47 |
5 |
Sarana Dan Prasarana |
1 |
26.6 |
3.31 |
0.47 |
6 |
Kompetensi Pelaksana |
1 |
26.6 |
3.31 |
0.47 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
27.3 |
3.40 |
0.49 |
| Indeks APSISKA | 3.34 ( Baik ) | ||||
| Konversi | 83.62 | ||||
| Mutu Pelayanan | B (Baik) | ||||