| No Responden | Pertanyaan | Total | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | ||||||||||
| 1 | 6 | 5 | 6 | 5 | 5 | 5 | 5 | 6 | 43 | ||||||||
| 2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 40 | ||||||||
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 32 | ||||||||
| 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 7 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 8 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 9 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 10 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 11 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 12 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 13 | 3 | 4 | 5 | 4 | 4 | 4 | 5 | 4 | 33 | ||||||||
| 14 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 15 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 16 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 17 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 18 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 19 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 20 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 21 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 96 |
| 22 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 23 | 4 | 5 | 6 | 6 | 5 | 6 | 32 | ||||||||||
| 24 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 25 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 26 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 42 | |||||||||
| 27 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| 28 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 47 | ||||||||
| 29 | 6 | 6 | 5 | 5 | 6 | 6 | 6 | 40 | |||||||||
| 30 | 4 | 6 | 6 | 5 | 3 | 6 | 6 | 6 | 42 | ||||||||
| 31 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||
| Total | 127.4 |
125.3 |
131.6 |
128.8 |
118.3 |
126.0 |
130.2 |
130.9 |
1018.5 | ||||||||
| Rata-Rata Pertanyaan | 4.11 |
4.04 |
4.25 |
4.15 |
3.82 |
4.06 |
4.20 |
4.22 |
32.85 | ||||||||
| Rata-Rata Unsur | 252.7 / 2 = 126.35 108.70 / 31 = 3.51 |
131.6 / 1 = 131.60 113.20 / 31 = 3.65 |
128.8 / 1 = 128.80 110.80 / 31 = 3.57 |
118.3 / 1 = 118.30 101.80 / 31 = 3.28 |
126 / 1 = 126.00 108.40 / 31 = 3.50 |
130.2 / 1 = 130.20 112.00 / 31 = 3.61 |
130.9 / 1 = 130.90 112.60 / 31 = 3.63 |
24.76 | |||||||||
| Rata-Rata Tertimbang Unsur | 108.70 / 31 = 3.51 3.51 X (1/ 7) 3.51 X 0.14 = 0.50 |
113.20 / 31 = 3.65 3.65 X (1/ 7) 3.65 X 0.14 = 0.52 |
110.80 / 31 = 3.57 3.57 X (1/ 7) 3.57 X 0.14 = 0.51 |
101.80 / 31 = 3.28 3.28 X (1/ 7) 3.28 X 0.14 = 0.47 |
108.40 / 31 = 3.50 3.50 X (1/ 7) 3.50 X 0.14 = 0.50 |
112.00 / 31 = 3.61 3.61 X (1/ 7) 3.61 X 0.14 = 0.52 |
112.60 / 31 = 3.63 3.63 X (1/ 7) 3.63 X 0.14 = 0.52 |
3.54 | |||||||||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
252.7 |
3.51 |
0.50 |
2 |
Prosedur |
1 |
131.6 |
3.65 |
0.52 |
3 |
Waktu Pelayanan |
1 |
128.8 |
3.57 |
0.51 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
118.3 |
3.28 |
0.47 |
5 |
Sarana Dan Prasarana |
1 |
126 |
3.50 |
0.50 |
6 |
Kompetensi Pelaksana |
1 |
130.2 |
3.61 |
0.52 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
130.9 |
3.63 |
0.52 |
| Indeks APSISKA | 3.54 ( Belum Terisi Survey ) | ||||
| Konversi | 88.42 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||