No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | |||||||||||||||||||
1 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 148 |
2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 3 | 3 | 6 | 6 | 5 | 5 | 6 | 6 | 6 | 6 | 6 | 129 | ||
3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 143 | |
4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
Total | 30 |
30 |
29 |
30 |
26 |
30 |
29 |
30 |
234 | |||||||||||||||||
Rata-Rata Pertanyaan | 6.00 |
6.00 |
5.80 |
6.00 |
5.20 |
6.00 |
5.80 |
6.00 |
46.8 | |||||||||||||||||
Rata-Rata Unsur | 60 / 2 = 30.00 30.00 / 5 = 6.00 |
29 / 1 = 29.00 29.00 / 5 = 5.80 |
30 / 1 = 30.00 30.00 / 5 = 6.00 |
26 / 1 = 26.00 26.00 / 5 = 5.20 |
30 / 1 = 30.00 30.00 / 5 = 6.00 |
29 / 1 = 29.00 29.00 / 5 = 5.80 |
30 / 1 = 30.00 30.00 / 5 = 6.00 |
40.80 | ||||||||||||||||||
Rata-Rata Tertimbang Unsur | 30.00 / 5 = 6.00 6.00 X (1/ 7) 6.00 X 0.14 = 0.86 |
29.00 / 5 = 5.80 5.80 X (1/ 7) 5.80 X 0.14 = 0.83 |
30.00 / 5 = 6.00 6.00 X (1/ 7) 6.00 X 0.14 = 0.86 |
26.00 / 5 = 5.20 5.20 X (1/ 7) 5.20 X 0.14 = 0.74 |
30.00 / 5 = 6.00 6.00 X (1/ 7) 6.00 X 0.14 = 0.86 |
29.00 / 5 = 5.80 5.80 X (1/ 7) 5.80 X 0.14 = 0.83 |
30.00 / 5 = 6.00 6.00 X (1/ 7) 6.00 X 0.14 = 0.86 |
5.83 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
60 |
6.00 |
0.86 |
2 |
Prosedur |
1 |
29 |
5.80 |
0.83 |
3 |
Waktu Pelayanan |
1 |
30 |
6.00 |
0.86 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
26 |
5.20 |
0.74 |
5 |
Sarana Dan Prasarana |
1 |
30 |
6.00 |
0.86 |
6 |
Kompetensi Pelaksana |
1 |
29 |
5.80 |
0.83 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
30 |
6.00 |
0.86 |
Indeks APSISKA | 5.83 ( Sangat Baik ) | ||||
Konversi | 100.00 | ||||
Mutu Pelayanan | A (Sangat Baik) |