| No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | |||||||||||||||||||
| 1 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 148 |
| 2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 3 | 3 | 6 | 6 | 5 | 5 | 6 | 6 | 6 | 6 | 6 | 129 | ||
| 3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 143 | |
| 4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
| 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
| 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | |||||||||||||||||
| Total | 25.2 |
25.2 |
24.5 |
25.2 |
22.4 |
25.2 |
24.5 |
25.2 |
197.4 | |||||||||||||||||
| Rata-Rata Pertanyaan | 4.20 |
4.20 |
4.08 |
4.20 |
3.73 |
4.20 |
4.08 |
4.20 |
32.89 | |||||||||||||||||
| Rata-Rata Unsur | 50.4 / 2 = 25.20 22.00 / 6 = 3.67 |
24.5 / 1 = 24.50 21.40 / 6 = 3.57 |
25.2 / 1 = 25.20 22.00 / 6 = 3.67 |
22.4 / 1 = 22.40 19.60 / 6 = 3.27 |
25.2 / 1 = 25.20 22.00 / 6 = 3.67 |
24.5 / 1 = 24.50 21.40 / 6 = 3.57 |
25.2 / 1 = 25.20 22.00 / 6 = 3.67 |
25.07 | ||||||||||||||||||
| Rata-Rata Tertimbang Unsur | 22.00 / 6 = 3.67 3.67 X (1/ 7) 3.67 X 0.14 = 0.52 |
21.40 / 6 = 3.57 3.57 X (1/ 7) 3.57 X 0.14 = 0.51 |
22.00 / 6 = 3.67 3.67 X (1/ 7) 3.67 X 0.14 = 0.52 |
19.60 / 6 = 3.27 3.27 X (1/ 7) 3.27 X 0.14 = 0.47 |
22.00 / 6 = 3.67 3.67 X (1/ 7) 3.67 X 0.14 = 0.52 |
21.40 / 6 = 3.57 3.57 X (1/ 7) 3.57 X 0.14 = 0.51 |
22.00 / 6 = 3.67 3.67 X (1/ 7) 3.67 X 0.14 = 0.52 |
3.58 | ||||||||||||||||||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
50.4 |
3.67 |
0.52 |
2 |
Prosedur |
1 |
24.5 |
3.57 |
0.51 |
3 |
Waktu Pelayanan |
1 |
25.2 |
3.67 |
0.52 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
22.4 |
3.27 |
0.47 |
5 |
Sarana Dan Prasarana |
1 |
25.2 |
3.67 |
0.52 |
6 |
Kompetensi Pelaksana |
1 |
24.5 |
3.57 |
0.51 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
25.2 |
3.67 |
0.52 |
| Indeks APSISKA | 3.58 ( Sangat Baik ) | ||||
| Konversi | 89.52 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||