No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | ||
1 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 148 |
2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 3 | 3 | 6 | 6 | 5 | 5 | 6 | 6 | 6 | 6 | 6 | 129 | ||
3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 143 | |
4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
Total | 30 |
30 |
30 |
29 |
30 |
30 |
30 |
30 |
23 |
30 |
30 |
29 |
30 |
21 |
26 |
30 |
24 |
30 |
29 |
29 |
30 |
30 |
30 |
30 |
30 |
720 |
Rata-Rata Pertanyaan | 6.00 |
6.00 |
6.00 |
5.80 |
6.00 |
6.00 |
6.00 |
6.00 |
4.60 |
6.00 |
6.00 |
5.80 |
6.00 |
4.20 |
5.20 |
6.00 |
4.80 |
6.00 |
5.80 |
5.80 |
6.00 |
6.00 |
6.00 |
6.00 |
6.00 |
144 |
Rata-Rata Unsur | 60 / 2 = 30.00 30.00 / 5 = 6.00 |
142 / 5 = 28.40 28.40 / 5 = 5.68 |
116 / 4 = 29.00 29.00 / 5 = 5.80 |
89 / 3 = 29.67 29.67 / 5 = 5.93 |
21 / 1 = 21.00 21.00 / 5 = 4.20 |
84 / 3 = 28.00 28.00 / 5 = 5.60 |
88 / 3 = 29.33 29.33 / 5 = 5.87 |
120 / 4 = 30.00 30.00 / 5 = 6.00 |
45.08 | |||||||||||||||||
Rata-Rata Tertimbang Unsur | 30.00 / 5 = 6.00 6.00 X (1/ 8) 6.00 X 0.13 = 0.75 |
28.40 / 5 = 5.68 5.68 X (1/ 8) 5.68 X 0.13 = 0.71 |
29.00 / 5 = 5.80 5.80 X (1/ 8) 5.80 X 0.13 = 0.73 |
29.67 / 5 = 5.93 5.93 X (1/ 8) 5.93 X 0.13 = 0.74 |
21.00 / 5 = 4.20 4.20 X (1/ 8) 4.20 X 0.13 = 0.53 |
28.00 / 5 = 5.60 5.60 X (1/ 8) 5.60 X 0.13 = 0.70 |
29.33 / 5 = 5.87 5.87 X (1/ 8) 5.87 X 0.13 = 0.73 |
30.00 / 5 = 6.00 6.00 X (1/ 8) 6.00 X 0.13 = 0.75 |
5.64 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
60 |
6.00 |
0.75 |
2 |
Prosedur |
5 |
142 |
5.68 |
0.71 |
3 |
Persyaratan |
4 |
116 |
5.80 |
0.73 |
4 |
Waktu Pelayanan |
3 |
89 |
5.93 |
0.74 |
5 |
Kesesuaian Biaya Pelayanan |
1 |
21 |
4.20 |
0.53 |
6 |
Sarana Dan Prasarana |
3 |
84 |
5.60 |
0.70 |
7 |
Kompetensi Pelaksana |
3 |
88 |
5.87 |
0.73 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
4 |
120 |
6.00 |
0.75 |
Indeks APSISKA | 5.64 ( ) | ||||
Konversi | 140.88 | ||||
Mutu Pelayanan |