No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | |||||||||||||||||||
1 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 148 |
2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 3 | 3 | 6 | 6 | 5 | 5 | 6 | 6 | 6 | 6 | 6 | 129 | ||
3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 143 | |
4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
Total | 21.0 |
21.0 |
20.3 |
21.0 |
18.2 |
21.0 |
20.3 |
21.0 |
163.8 | |||||||||||||||||
Rata-Rata Pertanyaan | 4.20 |
4.20 |
4.06 |
4.20 |
3.64 |
4.20 |
4.06 |
4.20 |
32.76 | |||||||||||||||||
Rata-Rata Unsur | 42 / 2 = 21.00 18.40 / 5 = 3.68 |
20.3 / 1 = 20.30 17.80 / 5 = 3.56 |
21 / 1 = 21.00 18.40 / 5 = 3.68 |
18.2 / 1 = 18.20 16.00 / 5 = 3.20 |
21 / 1 = 21.00 18.40 / 5 = 3.68 |
20.3 / 1 = 20.30 17.80 / 5 = 3.56 |
21 / 1 = 21.00 18.40 / 5 = 3.68 |
25.04 | ||||||||||||||||||
Rata-Rata Tertimbang Unsur | 18.40 / 5 = 3.68 3.68 X (1/ 7) 3.68 X 0.14 = 0.53 |
17.80 / 5 = 3.56 3.56 X (1/ 7) 3.56 X 0.14 = 0.51 |
18.40 / 5 = 3.68 3.68 X (1/ 7) 3.68 X 0.14 = 0.53 |
16.00 / 5 = 3.20 3.20 X (1/ 7) 3.20 X 0.14 = 0.46 |
18.40 / 5 = 3.68 3.68 X (1/ 7) 3.68 X 0.14 = 0.53 |
17.80 / 5 = 3.56 3.56 X (1/ 7) 3.56 X 0.14 = 0.51 |
18.40 / 5 = 3.68 3.68 X (1/ 7) 3.68 X 0.14 = 0.53 |
3.58 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
42 |
3.68 |
0.53 |
2 |
Prosedur |
1 |
20.3 |
3.56 |
0.51 |
3 |
Waktu Pelayanan |
1 |
21 |
3.68 |
0.53 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
18.2 |
3.20 |
0.46 |
5 |
Sarana Dan Prasarana |
1 |
21 |
3.68 |
0.53 |
6 |
Kompetensi Pelaksana |
1 |
20.3 |
3.56 |
0.51 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
21 |
3.68 |
0.53 |
Indeks APSISKA | 3.58 ( Sangat Baik ) | ||||
Konversi | 89.43 | ||||
Mutu Pelayanan | A (Sangat Baik) |