No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | ||
1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
4 | 2 | 2 | ||||||||||||||||||||||||
5 | 3 | 3 | ||||||||||||||||||||||||
6 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 3 | 4 | 32 | ||||||||||||||||
7 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||||||||||||||||
8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
10 | 3 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 30 | ||||||||||||||||
11 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||||||||||||||||
12 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 28 | ||||||||||||||||
13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
14 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
15 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||||||||||||||||
Total | 51 |
48 |
49 |
47 |
46 |
47 |
48 |
46 |
47 |
429 | ||||||||||||||||
Rata-Rata Pertanyaan | 3.40 |
3.20 |
3.27 |
3.13 |
3.07 |
3.13 |
3.20 |
3.07 |
3.13 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
28.6 |
Rata-Rata Unsur | 99 / 2 = 49.50 49.50 / 15 = 3.30 |
189 / 5 = 37.80 37.80 / 15 = 2.52 |
141 / 4 = 35.25 35.25 / 15 = 2.35 |
0 / 3 = 0.00 0.00 / 15 = 0.00 |
0 / 1 = 0.00 0.00 / 15 = 0.00 |
0 / 3 = 0.00 0.00 / 15 = 0.00 |
0 / 3 = 0.00 0.00 / 15 = 0.00 |
0 / 4 = 0.00 0.00 / 15 = 0.00 |
8.17 | |||||||||||||||||
Rata-Rata Tertimbang Unsur | 49.50 / 15 = 3.30 3.30 X (1/ 8) 3.30 X 0.13 = 0.41 |
37.80 / 15 = 2.52 2.52 X (1/ 8) 2.52 X 0.13 = 0.32 |
35.25 / 15 = 2.35 2.35 X (1/ 8) 2.35 X 0.13 = 0.29 |
0.00 / 15 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 15 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 15 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 15 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 15 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
1.02 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
99 |
3.30 |
0.41 |
2 |
Prosedur |
5 |
189 |
2.52 |
0.32 |
3 |
Persyaratan |
4 |
141 |
2.35 |
0.29 |
4 |
Waktu Pelayanan |
3 |
0 |
0.00 |
0.00 |
5 |
Kesesuaian Biaya Pelayanan |
1 |
0 |
0.00 |
0.00 |
6 |
Sarana Dan Prasarana |
3 |
0 |
0.00 |
0.00 |
7 |
Kompetensi Pelaksana |
3 |
0 |
0.00 |
0.00 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
4 |
0 |
0.00 |
0.00 |
Indeks APSISKA | 1.02 ( Tidak Baik ) | ||||
Konversi | 25.53 | ||||
Mutu Pelayanan | D (Tidak Baik) |