| No Responden | Pertanyaan | Total | |||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | ||||||||||||||||||
| 1 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 6 | 6 | 6 | 130 |
| Total | 4.2 |
4.2 |
4.2 |
3.5 |
3.5 |
3.5 |
3.5 |
3.5 |
30.1 | ||||||||||||||||
| Rata-Rata Pertanyaan | 4.20 |
4.20 |
4.20 |
3.50 |
3.50 |
3.50 |
3.50 |
3.50 |
30.1 | ||||||||||||||||
| Rata-Rata Unsur | 8.4 / 2 = 4.20 4.00 / 1 = 4.00 |
4.2 / 1 = 4.20 4.00 / 1 = 4.00 |
3.5 / 1 = 3.50 3.40 / 1 = 3.40 |
3.5 / 1 = 3.50 3.40 / 1 = 3.40 |
3.5 / 1 = 3.50 3.40 / 1 = 3.40 |
3.5 / 1 = 3.50 3.40 / 1 = 3.40 |
3.5 / 1 = 3.50 3.40 / 1 = 3.40 |
25.00 | |||||||||||||||||
| Rata-Rata Tertimbang Unsur | 4.00 / 1 = 4.00 4.00 X (1/ 7) 4.00 X 0.14 = 0.57 |
4.00 / 1 = 4.00 4.00 X (1/ 7) 4.00 X 0.14 = 0.57 |
3.40 / 1 = 3.40 3.40 X (1/ 7) 3.40 X 0.14 = 0.49 |
3.40 / 1 = 3.40 3.40 X (1/ 7) 3.40 X 0.14 = 0.49 |
3.40 / 1 = 3.40 3.40 X (1/ 7) 3.40 X 0.14 = 0.49 |
3.40 / 1 = 3.40 3.40 X (1/ 7) 3.40 X 0.14 = 0.49 |
3.40 / 1 = 3.40 3.40 X (1/ 7) 3.40 X 0.14 = 0.49 |
3.57 | |||||||||||||||||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
8.4 |
4.00 |
0.57 |
2 |
Prosedur |
1 |
4.2 |
4.00 |
0.57 |
3 |
Waktu Pelayanan |
1 |
3.5 |
3.40 |
0.49 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
3.5 |
3.40 |
0.49 |
5 |
Sarana Dan Prasarana |
1 |
3.5 |
3.40 |
0.49 |
6 |
Kompetensi Pelaksana |
1 |
3.5 |
3.40 |
0.49 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
3.5 |
3.40 |
0.49 |
| Indeks APSISKA | 3.57 ( Sangat Baik ) | ||||
| Konversi | 89.29 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||