No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | |||||||||||||||||||
1 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 148 |
Total | 6 |
6 |
6 |
6 |
5 |
6 |
5 |
6 |
46 | |||||||||||||||||
Rata-Rata Pertanyaan | 6.00 |
6.00 |
6.00 |
6.00 |
5.00 |
6.00 |
5.00 |
6.00 |
46 | |||||||||||||||||
Rata-Rata Unsur | 12 / 2 = 6.00 6.00 / 1 = 6.00 |
6 / 1 = 6.00 6.00 / 1 = 6.00 |
6 / 1 = 6.00 6.00 / 1 = 6.00 |
5 / 1 = 5.00 5.00 / 1 = 5.00 |
6 / 1 = 6.00 6.00 / 1 = 6.00 |
5 / 1 = 5.00 5.00 / 1 = 5.00 |
6 / 1 = 6.00 6.00 / 1 = 6.00 |
40.00 | ||||||||||||||||||
Rata-Rata Tertimbang Unsur | 6.00 / 1 = 6.00 6.00 X (1/ 7) 6.00 X 0.14 = 0.86 |
6.00 / 1 = 6.00 6.00 X (1/ 7) 6.00 X 0.14 = 0.86 |
6.00 / 1 = 6.00 6.00 X (1/ 7) 6.00 X 0.14 = 0.86 |
5.00 / 1 = 5.00 5.00 X (1/ 7) 5.00 X 0.14 = 0.71 |
6.00 / 1 = 6.00 6.00 X (1/ 7) 6.00 X 0.14 = 0.86 |
5.00 / 1 = 5.00 5.00 X (1/ 7) 5.00 X 0.14 = 0.71 |
6.00 / 1 = 6.00 6.00 X (1/ 7) 6.00 X 0.14 = 0.86 |
5.71 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
12 |
6.00 |
0.86 |
2 |
Prosedur |
1 |
6 |
6.00 |
0.86 |
3 |
Waktu Pelayanan |
1 |
6 |
6.00 |
0.86 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
5 |
5.00 |
0.71 |
5 |
Sarana Dan Prasarana |
1 |
6 |
6.00 |
0.86 |
6 |
Kompetensi Pelaksana |
1 |
5 |
5.00 |
0.71 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
6 |
6.00 |
0.86 |
Indeks APSISKA | 5.71 ( Sangat Baik ) | ||||
Konversi | 100.00 | ||||
Mutu Pelayanan | A (Sangat Baik) |