No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | |||||||||||||||||||
1 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 148 |
Total | 4.2 |
4.2 |
4.2 |
4.2 |
3.5 |
4.2 |
3.5 |
4.2 |
32.2 | |||||||||||||||||
Rata-Rata Pertanyaan | 4.20 |
4.20 |
4.20 |
4.20 |
3.50 |
4.20 |
3.50 |
4.20 |
32.2 | |||||||||||||||||
Rata-Rata Unsur | 8.4 / 2 = 4.20 4.00 / 1 = 4.00 |
4.2 / 1 = 4.20 4.00 / 1 = 4.00 |
4.2 / 1 = 4.20 4.00 / 1 = 4.00 |
3.5 / 1 = 3.50 3.40 / 1 = 3.40 |
4.2 / 1 = 4.20 4.00 / 1 = 4.00 |
3.5 / 1 = 3.50 3.40 / 1 = 3.40 |
4.2 / 1 = 4.20 4.00 / 1 = 4.00 |
26.80 | ||||||||||||||||||
Rata-Rata Tertimbang Unsur | 4.00 / 1 = 4.00 4.00 X (1/ 7) 4.00 X 0.14 = 0.57 |
4.00 / 1 = 4.00 4.00 X (1/ 7) 4.00 X 0.14 = 0.57 |
4.00 / 1 = 4.00 4.00 X (1/ 7) 4.00 X 0.14 = 0.57 |
3.40 / 1 = 3.40 3.40 X (1/ 7) 3.40 X 0.14 = 0.49 |
4.00 / 1 = 4.00 4.00 X (1/ 7) 4.00 X 0.14 = 0.57 |
3.40 / 1 = 3.40 3.40 X (1/ 7) 3.40 X 0.14 = 0.49 |
4.00 / 1 = 4.00 4.00 X (1/ 7) 4.00 X 0.14 = 0.57 |
3.83 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
8.4 |
4.00 |
0.57 |
2 |
Prosedur |
1 |
4.2 |
4.00 |
0.57 |
3 |
Waktu Pelayanan |
1 |
4.2 |
4.00 |
0.57 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
3.5 |
3.40 |
0.49 |
5 |
Sarana Dan Prasarana |
1 |
4.2 |
4.00 |
0.57 |
6 |
Kompetensi Pelaksana |
1 |
3.5 |
3.40 |
0.49 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
4.2 |
4.00 |
0.57 |
Indeks APSISKA | 3.83 ( Sangat Baik ) | ||||
Konversi | 95.71 | ||||
Mutu Pelayanan | A (Sangat Baik) |