| No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | |||||||||||||||||||
| 1 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
| 2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
| 3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | |||||||||||||||||
| 4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | |||||||||||||||||
| Total | 16.8 |
16.8 |
16.8 |
16.8 |
16.8 |
16.8 |
16.8 |
16.8 |
134.4 | |||||||||||||||||
| Rata-Rata Pertanyaan | 4.20 |
4.20 |
4.20 |
4.20 |
4.20 |
4.20 |
4.20 |
4.20 |
33.6 | |||||||||||||||||
| Rata-Rata Unsur | 33.6 / 2 = 16.80 14.80 / 4 = 3.70 |
16.8 / 1 = 16.80 14.80 / 4 = 3.70 |
16.8 / 1 = 16.80 14.80 / 4 = 3.70 |
16.8 / 1 = 16.80 14.80 / 4 = 3.70 |
16.8 / 1 = 16.80 14.80 / 4 = 3.70 |
16.8 / 1 = 16.80 14.80 / 4 = 3.70 |
16.8 / 1 = 16.80 14.80 / 4 = 3.70 |
25.90 | ||||||||||||||||||
| Rata-Rata Tertimbang Unsur | 14.80 / 4 = 3.70 3.70 X (1/ 7) 3.70 X 0.14 = 0.53 |
14.80 / 4 = 3.70 3.70 X (1/ 7) 3.70 X 0.14 = 0.53 |
14.80 / 4 = 3.70 3.70 X (1/ 7) 3.70 X 0.14 = 0.53 |
14.80 / 4 = 3.70 3.70 X (1/ 7) 3.70 X 0.14 = 0.53 |
14.80 / 4 = 3.70 3.70 X (1/ 7) 3.70 X 0.14 = 0.53 |
14.80 / 4 = 3.70 3.70 X (1/ 7) 3.70 X 0.14 = 0.53 |
14.80 / 4 = 3.70 3.70 X (1/ 7) 3.70 X 0.14 = 0.53 |
3.70 | ||||||||||||||||||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
33.6 |
3.70 |
0.53 |
2 |
Prosedur |
1 |
16.8 |
3.70 |
0.53 |
3 |
Waktu Pelayanan |
1 |
16.8 |
3.70 |
0.53 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
16.8 |
3.70 |
0.53 |
5 |
Sarana Dan Prasarana |
1 |
16.8 |
3.70 |
0.53 |
6 |
Kompetensi Pelaksana |
1 |
16.8 |
3.70 |
0.53 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
16.8 |
3.70 |
0.53 |
| Indeks APSISKA | 3.70 ( Sangat Baik ) | ||||
| Konversi | 92.50 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||