No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | ||
1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 29 | |||||||||||||||||
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
6 | 4 | 4 | 8 | |||||||||||||||||||||||
7 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 33 | ||||||||||||||||
8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
11 | 4 | 4 | 4 | 3 | 15 | |||||||||||||||||||||
12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
14 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | ||||||||||||||||
Total | 54 |
56 |
51 |
49 |
47 |
48 |
48 |
47 |
44 |
444 | ||||||||||||||||
Rata-Rata Pertanyaan | 3.86 |
4.00 |
3.64 |
3.50 |
3.36 |
3.43 |
3.43 |
3.36 |
3.14 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
31.72 |
Rata-Rata Unsur | 110 / 2 = 55.00 55.00 / 14 = 3.93 |
191 / 5 = 38.20 38.20 / 14 = 2.73 |
143 / 4 = 35.75 35.75 / 14 = 2.55 |
0 / 3 = 0.00 0.00 / 14 = 0.00 |
0 / 1 = 0.00 0.00 / 14 = 0.00 |
0 / 3 = 0.00 0.00 / 14 = 0.00 |
0 / 3 = 0.00 0.00 / 14 = 0.00 |
0 / 4 = 0.00 0.00 / 14 = 0.00 |
9.21 | |||||||||||||||||
Rata-Rata Tertimbang Unsur | 55.00 / 14 = 3.93 3.93 X (1/ 8) 3.93 X 0.13 = 0.49 |
38.20 / 14 = 2.73 2.73 X (1/ 8) 2.73 X 0.13 = 0.34 |
35.75 / 14 = 2.55 2.55 X (1/ 8) 2.55 X 0.13 = 0.32 |
0.00 / 14 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 14 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 14 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 14 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 14 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
1.15 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
110 |
3.93 |
0.49 |
2 |
Prosedur |
5 |
191 |
2.73 |
0.34 |
3 |
Persyaratan |
4 |
143 |
2.55 |
0.32 |
4 |
Waktu Pelayanan |
3 |
0 |
0.00 |
0.00 |
5 |
Kesesuaian Biaya Pelayanan |
1 |
0 |
0.00 |
0.00 |
6 |
Sarana Dan Prasarana |
3 |
0 |
0.00 |
0.00 |
7 |
Kompetensi Pelaksana |
3 |
0 |
0.00 |
0.00 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
4 |
0 |
0.00 |
0.00 |
Indeks APSISKA | 1.15 ( Tidak Baik ) | ||||
Konversi | 28.78 | ||||
Mutu Pelayanan | D (Tidak Baik) |