No Responden | Pertanyaan | Total | |||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | ||
1 | 4 | 4 | |||||||||||||||||||||||
2 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 3 | 34 | |||||||||||||||
Total | 4 |
4 |
4 |
3 |
4 |
4 |
4 |
3 |
30 | ||||||||||||||||
Rata-Rata Pertanyaan | 2.00 |
2.00 |
2.00 |
1.50 |
2.00 |
2.00 |
2.00 |
1.50 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
15 |
Rata-Rata Unsur | 4 / 1 = 4.00 4.00 / 2 = 2.00 |
15 / 5 = 3.00 3.00 / 2 = 1.50 |
11 / 4 = 2.75 2.75 / 2 = 1.38 |
0 / 3 = 0.00 0.00 / 2 = 0.00 |
0 / 1 = 0.00 0.00 / 2 = 0.00 |
0 / 3 = 0.00 0.00 / 2 = 0.00 |
0 / 3 = 0.00 0.00 / 2 = 0.00 |
0 / 4 = 0.00 0.00 / 2 = 0.00 |
4.88 | ||||||||||||||||
Rata-Rata Tertimbang Unsur | 4.00 / 2 = 2.00 2.00 X (1/ 8) 2.00 X 0.13 = 0.25 |
3.00 / 2 = 1.50 1.50 X (1/ 8) 1.50 X 0.13 = 0.19 |
2.75 / 2 = 1.38 1.38 X (1/ 8) 1.38 X 0.13 = 0.17 |
0.00 / 2 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 2 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 2 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 2 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 2 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.61 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
1 |
4 |
2.00 |
0.25 |
2 |
Prosedur |
5 |
15 |
1.50 |
0.19 |
3 |
Persyaratan |
4 |
11 |
1.38 |
0.17 |
4 |
Waktu Pelayanan |
3 |
0 |
0.00 |
0.00 |
5 |
Kesesuaian Biaya Pelayanan |
1 |
0 |
0.00 |
0.00 |
6 |
Sarana Dan Prasarana |
3 |
0 |
0.00 |
0.00 |
7 |
Kompetensi Pelaksana |
3 |
0 |
0.00 |
0.00 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
4 |
0 |
0.00 |
0.00 |
Indeks APSISKA | 0.61 ( ) | ||||
Konversi | 15.23 | ||||
Mutu Pelayanan |