No Responden | Pertanyaan | Total | |||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | ||
1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||||||||
2 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | |||||||||||||||
3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||||||||
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||||||||
5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||||||||
6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||||||||
7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||||||||
8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||||||||
9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||||||||
10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||||||||
11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 40 | ||||||||||||||
12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||||||||
13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||||||||
Total | 51 |
52 |
56 |
52 |
52 |
52 |
52 |
52 |
419 | ||||||||||||||||
Rata-Rata Pertanyaan | 3.92 |
4.00 |
4.31 |
4.00 |
4.00 |
4.00 |
4.00 |
4.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
32.23 |
Rata-Rata Unsur | 51 / 1 = 51.00 51.00 / 13 = 3.92 |
212 / 5 = 42.40 42.40 / 13 = 3.26 |
156 / 4 = 39.00 39.00 / 13 = 3.00 |
0 / 3 = 0.00 0.00 / 13 = 0.00 |
0 / 1 = 0.00 0.00 / 13 = 0.00 |
0 / 3 = 0.00 0.00 / 13 = 0.00 |
0 / 3 = 0.00 0.00 / 13 = 0.00 |
0 / 4 = 0.00 0.00 / 13 = 0.00 |
10.18 | ||||||||||||||||
Rata-Rata Tertimbang Unsur | 51.00 / 13 = 3.92 3.92 X (1/ 8) 3.92 X 0.13 = 0.49 |
42.40 / 13 = 3.26 3.26 X (1/ 8) 3.26 X 0.13 = 0.41 |
39.00 / 13 = 3.00 3.00 X (1/ 8) 3.00 X 0.13 = 0.38 |
0.00 / 13 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 13 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 13 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 13 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 13 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
1.27 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
1 |
51 |
3.92 |
0.49 |
2 |
Prosedur |
5 |
212 |
3.26 |
0.41 |
3 |
Persyaratan |
4 |
156 |
3.00 |
0.38 |
4 |
Waktu Pelayanan |
3 |
0 |
0.00 |
0.00 |
5 |
Kesesuaian Biaya Pelayanan |
1 |
0 |
0.00 |
0.00 |
6 |
Sarana Dan Prasarana |
3 |
0 |
0.00 |
0.00 |
7 |
Kompetensi Pelaksana |
3 |
0 |
0.00 |
0.00 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
4 |
0 |
0.00 |
0.00 |
Indeks APSISKA | 1.27 ( Tidak Baik ) | ||||
Konversi | 31.83 | ||||
Mutu Pelayanan | D (Tidak Baik) |