| No Responden | Pertanyaan | Total | |||||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | ||
| 1 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 47 |
| 2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| Total | 21.0 |
20.3 |
21.0 |
21.0 |
21.0 |
21.0 |
21.0 |
21.0 |
167.3 |
| Rata-Rata Pertanyaan | 4.20 |
4.06 |
4.20 |
4.20 |
4.20 |
4.20 |
4.20 |
4.20 |
33.46 |
| Rata-Rata Unsur | 41.3 / 2 = 20.65 18.10 / 5 = 3.62 |
21 / 1 = 21.00 18.40 / 5 = 3.68 |
21 / 1 = 21.00 18.40 / 5 = 3.68 |
21 / 1 = 21.00 18.40 / 5 = 3.68 |
21 / 1 = 21.00 18.40 / 5 = 3.68 |
21 / 1 = 21.00 18.40 / 5 = 3.68 |
21 / 1 = 21.00 18.40 / 5 = 3.68 |
25.70 | |
| Rata-Rata Tertimbang Unsur | 18.10 / 5 = 3.62 3.62 X (1/ 7) 3.62 X 0.14 = 0.52 |
18.40 / 5 = 3.68 3.68 X (1/ 7) 3.68 X 0.14 = 0.53 |
18.40 / 5 = 3.68 3.68 X (1/ 7) 3.68 X 0.14 = 0.53 |
18.40 / 5 = 3.68 3.68 X (1/ 7) 3.68 X 0.14 = 0.53 |
18.40 / 5 = 3.68 3.68 X (1/ 7) 3.68 X 0.14 = 0.53 |
18.40 / 5 = 3.68 3.68 X (1/ 7) 3.68 X 0.14 = 0.53 |
18.40 / 5 = 3.68 3.68 X (1/ 7) 3.68 X 0.14 = 0.53 |
3.67 | |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
41.3 |
3.62 |
0.52 |
2 |
Prosedur |
1 |
21 |
3.68 |
0.53 |
3 |
Waktu Pelayanan |
1 |
21 |
3.68 |
0.53 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
21 |
3.68 |
0.53 |
5 |
Sarana Dan Prasarana |
1 |
21 |
3.68 |
0.53 |
6 |
Kompetensi Pelaksana |
1 |
21 |
3.68 |
0.53 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
21 |
3.68 |
0.53 |
| Indeks APSISKA | 3.67 ( Sangat Baik ) | ||||
| Konversi | 91.79 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||