No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | ||
1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
2 | 4 | 4 | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 3 | 34 | |||||||||||||||
3 | 3 | 3 | 4 | 2 | 3 | 3 | 3 | 3 | 3 | 27 | ||||||||||||||||
4 | 2 | 4 | 3 | 3 | 3 | 1 | 3 | 3 | 3 | 25 | ||||||||||||||||
5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
14 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 40 | |||||||||||||||
Total | 69 |
62 |
62 |
60 |
62 |
60 |
61 |
61 |
61 |
558 | ||||||||||||||||
Rata-Rata Pertanyaan | 4.31 |
3.88 |
3.88 |
3.75 |
3.88 |
3.75 |
3.81 |
3.81 |
3.81 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
34.88 |
Rata-Rata Unsur | 131 / 2 = 65.50 65.50 / 16 = 4.09 |
244 / 5 = 48.80 48.80 / 16 = 3.05 |
183 / 4 = 45.75 45.75 / 16 = 2.86 |
0 / 3 = 0.00 0.00 / 16 = 0.00 |
0 / 1 = 0.00 0.00 / 16 = 0.00 |
0 / 3 = 0.00 0.00 / 16 = 0.00 |
0 / 3 = 0.00 0.00 / 16 = 0.00 |
0 / 4 = 0.00 0.00 / 16 = 0.00 |
10.00 | |||||||||||||||||
Rata-Rata Tertimbang Unsur | 65.50 / 16 = 4.09 4.09 X (1/ 8) 4.09 X 0.13 = 0.51 |
48.80 / 16 = 3.05 3.05 X (1/ 8) 3.05 X 0.13 = 0.38 |
45.75 / 16 = 2.86 2.86 X (1/ 8) 2.86 X 0.13 = 0.36 |
0.00 / 16 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 16 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 16 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 16 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 16 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
1.25 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
131 |
4.09 |
0.51 |
2 |
Prosedur |
5 |
244 |
3.05 |
0.38 |
3 |
Persyaratan |
4 |
183 |
2.86 |
0.36 |
4 |
Waktu Pelayanan |
3 |
0 |
0.00 |
0.00 |
5 |
Kesesuaian Biaya Pelayanan |
1 |
0 |
0.00 |
0.00 |
6 |
Sarana Dan Prasarana |
3 |
0 |
0.00 |
0.00 |
7 |
Kompetensi Pelaksana |
3 |
0 |
0.00 |
0.00 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
4 |
0 |
0.00 |
0.00 |
Indeks APSISKA | 1.25 ( Tidak Baik ) | ||||
Konversi | 31.26 | ||||
Mutu Pelayanan | D (Tidak Baik) |