No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | |||||||||||||||||||
1 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 6 | 6 | 5 | 5 | 5 | 6 | 5 | 5 | 5 | 6 | 5 | 6 | 5 | 6 | 130 |
6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 149 |
Total | 35 |
35 |
35 |
35 |
35 |
35 |
35 |
35 |
280 | |||||||||||||||||
Rata-Rata Pertanyaan | 5.83 |
5.83 |
5.83 |
5.83 |
5.83 |
5.83 |
5.83 |
5.83 |
46.64 | |||||||||||||||||
Rata-Rata Unsur | 70 / 2 = 35.00 35.00 / 6 = 5.83 |
35 / 1 = 35.00 35.00 / 6 = 5.83 |
35 / 1 = 35.00 35.00 / 6 = 5.83 |
35 / 1 = 35.00 35.00 / 6 = 5.83 |
35 / 1 = 35.00 35.00 / 6 = 5.83 |
35 / 1 = 35.00 35.00 / 6 = 5.83 |
35 / 1 = 35.00 35.00 / 6 = 5.83 |
40.83 | ||||||||||||||||||
Rata-Rata Tertimbang Unsur | 35.00 / 6 = 5.83 5.83 X (1/ 7) 5.83 X 0.14 = 0.83 |
35.00 / 6 = 5.83 5.83 X (1/ 7) 5.83 X 0.14 = 0.83 |
35.00 / 6 = 5.83 5.83 X (1/ 7) 5.83 X 0.14 = 0.83 |
35.00 / 6 = 5.83 5.83 X (1/ 7) 5.83 X 0.14 = 0.83 |
35.00 / 6 = 5.83 5.83 X (1/ 7) 5.83 X 0.14 = 0.83 |
35.00 / 6 = 5.83 5.83 X (1/ 7) 5.83 X 0.14 = 0.83 |
35.00 / 6 = 5.83 5.83 X (1/ 7) 5.83 X 0.14 = 0.83 |
5.83 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
70 |
5.83 |
0.83 |
2 |
Prosedur |
1 |
35 |
5.83 |
0.83 |
3 |
Waktu Pelayanan |
1 |
35 |
5.83 |
0.83 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
35 |
5.83 |
0.83 |
5 |
Sarana Dan Prasarana |
1 |
35 |
5.83 |
0.83 |
6 |
Kompetensi Pelaksana |
1 |
35 |
5.83 |
0.83 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
35 |
5.83 |
0.83 |
Indeks APSISKA | 5.83 ( Sangat Baik ) | ||||
Konversi | 100.00 | ||||
Mutu Pelayanan | A (Sangat Baik) |