No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | ||
1 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 6 | 6 | 5 | 5 | 5 | 6 | 5 | 5 | 5 | 6 | 5 | 6 | 5 | 6 | 130 |
6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 149 |
Total | 34 |
35 |
35 |
35 |
35 |
35 |
35 |
35 |
35 |
35 |
35 |
36 |
36 |
35 |
35 |
35 |
36 |
35 |
35 |
35 |
36 |
35 |
36 |
35 |
35 |
879 |
Rata-Rata Pertanyaan | 5.67 |
5.83 |
5.83 |
5.83 |
5.83 |
5.83 |
5.83 |
5.83 |
5.83 |
5.83 |
5.83 |
6.00 |
6.00 |
5.83 |
5.83 |
5.83 |
6.00 |
5.83 |
5.83 |
5.83 |
6.00 |
5.83 |
6.00 |
5.83 |
5.83 |
146.44 |
Rata-Rata Unsur | 69 / 2 = 34.50 34.50 / 6 = 5.75 |
175 / 5 = 35.00 35.00 / 6 = 5.83 |
140 / 4 = 35.00 35.00 / 6 = 5.83 |
107 / 3 = 35.67 35.67 / 6 = 5.94 |
35 / 1 = 35.00 35.00 / 6 = 5.83 |
106 / 3 = 35.33 35.33 / 6 = 5.89 |
106 / 3 = 35.33 35.33 / 6 = 5.89 |
141 / 4 = 35.25 35.25 / 6 = 5.88 |
46.85 | |||||||||||||||||
Rata-Rata Tertimbang Unsur | 34.50 / 6 = 5.75 5.75 X (1/ 8) 5.75 X 0.13 = 0.72 |
35.00 / 6 = 5.83 5.83 X (1/ 8) 5.83 X 0.13 = 0.73 |
35.00 / 6 = 5.83 5.83 X (1/ 8) 5.83 X 0.13 = 0.73 |
35.67 / 6 = 5.94 5.94 X (1/ 8) 5.94 X 0.13 = 0.74 |
35.00 / 6 = 5.83 5.83 X (1/ 8) 5.83 X 0.13 = 0.73 |
35.33 / 6 = 5.89 5.89 X (1/ 8) 5.89 X 0.13 = 0.74 |
35.33 / 6 = 5.89 5.89 X (1/ 8) 5.89 X 0.13 = 0.74 |
35.25 / 6 = 5.88 5.88 X (1/ 8) 5.88 X 0.13 = 0.73 |
5.86 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
69 |
5.75 |
0.72 |
2 |
Prosedur |
5 |
175 |
5.83 |
0.73 |
3 |
Persyaratan |
4 |
140 |
5.83 |
0.73 |
4 |
Waktu Pelayanan |
3 |
107 |
5.94 |
0.74 |
5 |
Kesesuaian Biaya Pelayanan |
1 |
35 |
5.83 |
0.73 |
6 |
Sarana Dan Prasarana |
3 |
106 |
5.89 |
0.74 |
7 |
Kompetensi Pelaksana |
3 |
106 |
5.89 |
0.74 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
4 |
141 |
5.88 |
0.73 |
Indeks APSISKA | 5.86 ( ) | ||||
Konversi | 146.40 | ||||
Mutu Pelayanan |