No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | |||||||||||||||||||
1 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 142 | |
2 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 5 | 6 | 6 | 145 |
3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 149 |
4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
Total | 16.8 |
16.8 |
16.1 |
16.8 |
16.1 |
16.8 |
16.8 |
12.6 |
128.8 | |||||||||||||||||
Rata-Rata Pertanyaan | 4.20 |
4.20 |
4.03 |
4.20 |
4.03 |
4.20 |
4.20 |
3.15 |
32.21 | |||||||||||||||||
Rata-Rata Unsur | 33.6 / 2 = 16.80 14.80 / 4 = 3.70 |
16.1 / 1 = 16.10 14.20 / 4 = 3.55 |
16.8 / 1 = 16.80 14.80 / 4 = 3.70 |
16.1 / 1 = 16.10 14.20 / 4 = 3.55 |
16.8 / 1 = 16.80 14.80 / 4 = 3.70 |
16.8 / 1 = 16.80 14.80 / 4 = 3.70 |
12.6 / 1 = 12.60 11.20 / 4 = 2.80 |
24.70 | ||||||||||||||||||
Rata-Rata Tertimbang Unsur | 14.80 / 4 = 3.70 3.70 X (1/ 7) 3.70 X 0.14 = 0.53 |
14.20 / 4 = 3.55 3.55 X (1/ 7) 3.55 X 0.14 = 0.51 |
14.80 / 4 = 3.70 3.70 X (1/ 7) 3.70 X 0.14 = 0.53 |
14.20 / 4 = 3.55 3.55 X (1/ 7) 3.55 X 0.14 = 0.51 |
14.80 / 4 = 3.70 3.70 X (1/ 7) 3.70 X 0.14 = 0.53 |
14.80 / 4 = 3.70 3.70 X (1/ 7) 3.70 X 0.14 = 0.53 |
11.20 / 4 = 2.80 2.80 X (1/ 7) 2.80 X 0.14 = 0.40 |
3.53 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
33.6 |
3.70 |
0.53 |
2 |
Prosedur |
1 |
16.1 |
3.55 |
0.51 |
3 |
Waktu Pelayanan |
1 |
16.8 |
3.70 |
0.53 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
16.1 |
3.55 |
0.51 |
5 |
Sarana Dan Prasarana |
1 |
16.8 |
3.70 |
0.53 |
6 |
Kompetensi Pelaksana |
1 |
16.8 |
3.70 |
0.53 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
12.6 |
2.80 |
0.40 |
Indeks APSISKA | 3.53 ( Baik ) | ||||
Konversi | 88.21 | ||||
Mutu Pelayanan | B (Baik) |