No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | |||||||||||||||||||
1 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 142 | |
2 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 5 | 6 | 6 | 145 |
3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 149 |
4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
Total | 24 |
24 |
23 |
24 |
23 |
24 |
24 |
18 |
184 | |||||||||||||||||
Rata-Rata Pertanyaan | 6.00 |
6.00 |
5.75 |
6.00 |
5.75 |
6.00 |
6.00 |
4.50 |
46 | |||||||||||||||||
Rata-Rata Unsur | 48 / 2 = 24.00 24.00 / 4 = 6.00 |
23 / 1 = 23.00 23.00 / 4 = 5.75 |
24 / 1 = 24.00 24.00 / 4 = 6.00 |
23 / 1 = 23.00 23.00 / 4 = 5.75 |
24 / 1 = 24.00 24.00 / 4 = 6.00 |
24 / 1 = 24.00 24.00 / 4 = 6.00 |
18 / 1 = 18.00 18.00 / 4 = 4.50 |
40.00 | ||||||||||||||||||
Rata-Rata Tertimbang Unsur | 24.00 / 4 = 6.00 6.00 X (1/ 7) 6.00 X 0.14 = 0.86 |
23.00 / 4 = 5.75 5.75 X (1/ 7) 5.75 X 0.14 = 0.82 |
24.00 / 4 = 6.00 6.00 X (1/ 7) 6.00 X 0.14 = 0.86 |
23.00 / 4 = 5.75 5.75 X (1/ 7) 5.75 X 0.14 = 0.82 |
24.00 / 4 = 6.00 6.00 X (1/ 7) 6.00 X 0.14 = 0.86 |
24.00 / 4 = 6.00 6.00 X (1/ 7) 6.00 X 0.14 = 0.86 |
18.00 / 4 = 4.50 4.50 X (1/ 7) 4.50 X 0.14 = 0.64 |
5.71 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
48 |
6.00 |
0.86 |
2 |
Prosedur |
1 |
23 |
5.75 |
0.82 |
3 |
Waktu Pelayanan |
1 |
24 |
6.00 |
0.86 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
23 |
5.75 |
0.82 |
5 |
Sarana Dan Prasarana |
1 |
24 |
6.00 |
0.86 |
6 |
Kompetensi Pelaksana |
1 |
24 |
6.00 |
0.86 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
18 |
4.50 |
0.64 |
Indeks APSISKA | 5.71 ( Sangat Baik ) | ||||
Konversi | 100.00 | ||||
Mutu Pelayanan | A (Sangat Baik) |