No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | ||
1 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 142 | |
2 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 5 | 6 | 6 | 145 |
3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 149 |
4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
Total | 24 |
24 |
24 |
23 |
24 |
24 |
24 |
24 |
24 |
23 |
24 |
23 |
24 |
24 |
23 |
24 |
24 |
24 |
24 |
23 |
23 |
18 |
23 |
23 |
24 |
586 |
Rata-Rata Pertanyaan | 6.00 |
6.00 |
6.00 |
5.75 |
6.00 |
6.00 |
6.00 |
6.00 |
6.00 |
5.75 |
6.00 |
5.75 |
6.00 |
6.00 |
5.75 |
6.00 |
6.00 |
6.00 |
6.00 |
5.75 |
5.75 |
4.50 |
5.75 |
5.75 |
6.00 |
146.5 |
Rata-Rata Unsur | 48 / 2 = 24.00 24.00 / 4 = 6.00 |
118 / 5 = 23.60 23.60 / 4 = 5.90 |
95 / 4 = 23.75 23.75 / 4 = 5.94 |
71 / 3 = 23.67 23.67 / 4 = 5.92 |
24 / 1 = 24.00 24.00 / 4 = 6.00 |
72 / 3 = 24.00 24.00 / 4 = 6.00 |
70 / 3 = 23.33 23.33 / 4 = 5.83 |
88 / 4 = 22.00 22.00 / 4 = 5.50 |
47.09 | |||||||||||||||||
Rata-Rata Tertimbang Unsur | 24.00 / 4 = 6.00 6.00 X (1/ 8) 6.00 X 0.13 = 0.75 |
23.60 / 4 = 5.90 5.90 X (1/ 8) 5.90 X 0.13 = 0.74 |
23.75 / 4 = 5.94 5.94 X (1/ 8) 5.94 X 0.13 = 0.74 |
23.67 / 4 = 5.92 5.92 X (1/ 8) 5.92 X 0.13 = 0.74 |
24.00 / 4 = 6.00 6.00 X (1/ 8) 6.00 X 0.13 = 0.75 |
24.00 / 4 = 6.00 6.00 X (1/ 8) 6.00 X 0.13 = 0.75 |
23.33 / 4 = 5.83 5.83 X (1/ 8) 5.83 X 0.13 = 0.73 |
22.00 / 4 = 5.50 5.50 X (1/ 8) 5.50 X 0.13 = 0.69 |
5.89 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
48 |
6.00 |
0.75 |
2 |
Prosedur |
5 |
118 |
5.90 |
0.74 |
3 |
Persyaratan |
4 |
95 |
5.94 |
0.74 |
4 |
Waktu Pelayanan |
3 |
71 |
5.92 |
0.74 |
5 |
Kesesuaian Biaya Pelayanan |
1 |
24 |
6.00 |
0.75 |
6 |
Sarana Dan Prasarana |
3 |
72 |
6.00 |
0.75 |
7 |
Kompetensi Pelaksana |
3 |
70 |
5.83 |
0.73 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
4 |
88 |
5.50 |
0.69 |
Indeks APSISKA | 5.89 ( ) | ||||
Konversi | 147.15 | ||||
Mutu Pelayanan |