No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | ||
1 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 3 | 4 | 33 | ||||||||||||||||
2 | 4 | 3 | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 30 | ||||||||||||||||
3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
6 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | ||||||||||||||||
Total | 24 |
21 |
23 |
22 |
23 |
24 |
24 |
22 |
23 |
206 | ||||||||||||||||
Rata-Rata Pertanyaan | 4.00 |
3.50 |
3.83 |
3.67 |
3.83 |
4.00 |
4.00 |
3.67 |
3.83 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
34.33 |
Rata-Rata Unsur | 45 / 2 = 22.50 22.50 / 6 = 3.75 |
90 / 5 = 18.00 18.00 / 6 = 3.00 |
71 / 4 = 17.75 17.75 / 6 = 2.96 |
0 / 3 = 0.00 0.00 / 6 = 0.00 |
0 / 1 = 0.00 0.00 / 6 = 0.00 |
0 / 3 = 0.00 0.00 / 6 = 0.00 |
0 / 3 = 0.00 0.00 / 6 = 0.00 |
0 / 4 = 0.00 0.00 / 6 = 0.00 |
9.71 | |||||||||||||||||
Rata-Rata Tertimbang Unsur | 22.50 / 6 = 3.75 3.75 X (1/ 8) 3.75 X 0.13 = 0.47 |
18.00 / 6 = 3.00 3.00 X (1/ 8) 3.00 X 0.13 = 0.38 |
17.75 / 6 = 2.96 2.96 X (1/ 8) 2.96 X 0.13 = 0.37 |
0.00 / 6 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 6 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 6 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 6 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 6 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
1.21 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
45 |
3.75 |
0.47 |
2 |
Prosedur |
5 |
90 |
3.00 |
0.38 |
3 |
Persyaratan |
4 |
71 |
2.96 |
0.37 |
4 |
Waktu Pelayanan |
3 |
0 |
0.00 |
0.00 |
5 |
Kesesuaian Biaya Pelayanan |
1 |
0 |
0.00 |
0.00 |
6 |
Sarana Dan Prasarana |
3 |
0 |
0.00 |
0.00 |
7 |
Kompetensi Pelaksana |
3 |
0 |
0.00 |
0.00 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
4 |
0 |
0.00 |
0.00 |
Indeks APSISKA | 1.21 ( Tidak Baik ) | ||||
Konversi | 30.34 | ||||
Mutu Pelayanan | D (Tidak Baik) |