| No Responden | Pertanyaan | Total | |||||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | ||
| 1 | 6 | 6 | 5 | 6 | 5 | 6 | 6 | 6 | 46 |
| 2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 4 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 47 |
| 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 6 | 5 | 5 | 5 | 5 | 5 | 5 | 6 | 6 | 42 |
| 7 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 8 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 9 | 6 | 6 | 6 | 6 | 3 | 6 | 6 | 6 | 45 |
| 10 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 42 | |
| 11 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 12 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 13 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 14 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 15 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 42 | |
| Total | 62.3 |
62.3 |
61.6 |
62.3 |
58.8 |
62.3 |
58.8 |
58.8 |
487.2 |
| Rata-Rata Pertanyaan | 4.15 |
4.15 |
4.11 |
4.15 |
3.92 |
4.15 |
3.92 |
3.92 |
32.47 |
| Rata-Rata Unsur | 124.6 / 2 = 62.30 53.80 / 15 = 3.59 |
61.6 / 1 = 61.60 53.20 / 15 = 3.55 |
62.3 / 1 = 62.30 53.80 / 15 = 3.59 |
58.8 / 1 = 58.80 50.80 / 15 = 3.39 |
62.3 / 1 = 62.30 53.80 / 15 = 3.59 |
58.8 / 1 = 58.80 50.80 / 15 = 3.39 |
58.8 / 1 = 58.80 50.80 / 15 = 3.39 |
24.47 | |
| Rata-Rata Tertimbang Unsur | 53.80 / 15 = 3.59 3.59 X (1/ 7) 3.59 X 0.14 = 0.51 |
53.20 / 15 = 3.55 3.55 X (1/ 7) 3.55 X 0.14 = 0.51 |
53.80 / 15 = 3.59 3.59 X (1/ 7) 3.59 X 0.14 = 0.51 |
50.80 / 15 = 3.39 3.39 X (1/ 7) 3.39 X 0.14 = 0.48 |
53.80 / 15 = 3.59 3.59 X (1/ 7) 3.59 X 0.14 = 0.51 |
50.80 / 15 = 3.39 3.39 X (1/ 7) 3.39 X 0.14 = 0.48 |
50.80 / 15 = 3.39 3.39 X (1/ 7) 3.39 X 0.14 = 0.48 |
3.50 | |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
124.6 |
3.59 |
0.51 |
2 |
Prosedur |
1 |
61.6 |
3.55 |
0.51 |
3 |
Waktu Pelayanan |
1 |
62.3 |
3.59 |
0.51 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
58.8 |
3.39 |
0.48 |
5 |
Sarana Dan Prasarana |
1 |
62.3 |
3.59 |
0.51 |
6 |
Kompetensi Pelaksana |
1 |
58.8 |
3.39 |
0.48 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
58.8 |
3.39 |
0.48 |
| Indeks APSISKA | 3.50 ( Baik ) | ||||
| Konversi | 87.38 | ||||
| Mutu Pelayanan | B (Baik) | ||||