| No Responden | Pertanyaan | Total | |||||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | ||
| 1 | 6 | 6 | 5 | 6 | 5 | 6 | 6 | 6 | 46 |
| 2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 4 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 47 |
| 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 6 | 5 | 5 | 5 | 5 | 5 | 5 | 6 | 6 | 42 |
| 7 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 8 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 9 | 6 | 6 | 6 | 6 | 3 | 6 | 6 | 6 | 45 |
| 10 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 42 | |
| 11 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 12 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 13 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 14 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 15 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 42 | |
| 16 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 17 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 18 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 19 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 20 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 21 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| Total | 87.5 |
87.5 |
86.8 |
87.5 |
84.0 |
87.5 |
84.0 |
84.0 |
688.8 |
| Rata-Rata Pertanyaan | 4.17 |
4.17 |
4.13 |
4.17 |
4.00 |
4.17 |
4.00 |
4.00 |
32.81 |
| Rata-Rata Unsur | 175 / 2 = 87.50 75.40 / 21 = 3.59 |
86.8 / 1 = 86.80 74.80 / 21 = 3.56 |
87.5 / 1 = 87.50 75.40 / 21 = 3.59 |
84 / 1 = 84.00 72.40 / 21 = 3.45 |
87.5 / 1 = 87.50 75.40 / 21 = 3.59 |
84 / 1 = 84.00 72.40 / 21 = 3.45 |
84 / 1 = 84.00 72.40 / 21 = 3.45 |
24.68 | |
| Rata-Rata Tertimbang Unsur | 75.40 / 21 = 3.59 3.59 X (1/ 7) 3.59 X 0.14 = 0.51 |
74.80 / 21 = 3.56 3.56 X (1/ 7) 3.56 X 0.14 = 0.51 |
75.40 / 21 = 3.59 3.59 X (1/ 7) 3.59 X 0.14 = 0.51 |
72.40 / 21 = 3.45 3.45 X (1/ 7) 3.45 X 0.14 = 0.49 |
75.40 / 21 = 3.59 3.59 X (1/ 7) 3.59 X 0.14 = 0.51 |
72.40 / 21 = 3.45 3.45 X (1/ 7) 3.45 X 0.14 = 0.49 |
72.40 / 21 = 3.45 3.45 X (1/ 7) 3.45 X 0.14 = 0.49 |
3.53 | |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
175 |
3.59 |
0.51 |
2 |
Prosedur |
1 |
86.8 |
3.56 |
0.51 |
3 |
Waktu Pelayanan |
1 |
87.5 |
3.59 |
0.51 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
84 |
3.45 |
0.49 |
5 |
Sarana Dan Prasarana |
1 |
87.5 |
3.59 |
0.51 |
6 |
Kompetensi Pelaksana |
1 |
84 |
3.45 |
0.49 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
84 |
3.45 |
0.49 |
| Indeks APSISKA | 3.53 ( Baik ) | ||||
| Konversi | 88.13 | ||||
| Mutu Pelayanan | B (Baik) | ||||