| No Responden | Pertanyaan | Total | |||||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | ||
| 1 | 6 | 6 | 5 | 6 | 5 | 6 | 6 | 6 | 46 |
| 2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 4 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 47 |
| 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 6 | 5 | 5 | 5 | 5 | 5 | 5 | 6 | 6 | 42 |
| 7 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 8 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 9 | 6 | 6 | 6 | 6 | 3 | 6 | 6 | 6 | 45 |
| 10 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 42 | |
| 11 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 12 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 13 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 14 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 15 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 42 | |
| 16 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 17 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 18 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 19 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 20 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| Total | 83.3 |
83.3 |
82.6 |
83.3 |
79.8 |
83.3 |
79.8 |
79.8 |
655.2 |
| Rata-Rata Pertanyaan | 4.17 |
4.17 |
4.13 |
4.17 |
3.99 |
4.17 |
3.99 |
3.99 |
32.78 |
| Rata-Rata Unsur | 166.6 / 2 = 83.30 71.80 / 20 = 3.59 |
82.6 / 1 = 82.60 71.20 / 20 = 3.56 |
83.3 / 1 = 83.30 71.80 / 20 = 3.59 |
79.8 / 1 = 79.80 68.80 / 20 = 3.44 |
83.3 / 1 = 83.30 71.80 / 20 = 3.59 |
79.8 / 1 = 79.80 68.80 / 20 = 3.44 |
79.8 / 1 = 79.80 68.80 / 20 = 3.44 |
24.65 | |
| Rata-Rata Tertimbang Unsur | 71.80 / 20 = 3.59 3.59 X (1/ 7) 3.59 X 0.14 = 0.51 |
71.20 / 20 = 3.56 3.56 X (1/ 7) 3.56 X 0.14 = 0.51 |
71.80 / 20 = 3.59 3.59 X (1/ 7) 3.59 X 0.14 = 0.51 |
68.80 / 20 = 3.44 3.44 X (1/ 7) 3.44 X 0.14 = 0.49 |
71.80 / 20 = 3.59 3.59 X (1/ 7) 3.59 X 0.14 = 0.51 |
68.80 / 20 = 3.44 3.44 X (1/ 7) 3.44 X 0.14 = 0.49 |
68.80 / 20 = 3.44 3.44 X (1/ 7) 3.44 X 0.14 = 0.49 |
3.52 | |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
166.6 |
3.59 |
0.51 |
2 |
Prosedur |
1 |
82.6 |
3.56 |
0.51 |
3 |
Waktu Pelayanan |
1 |
83.3 |
3.59 |
0.51 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
79.8 |
3.44 |
0.49 |
5 |
Sarana Dan Prasarana |
1 |
83.3 |
3.59 |
0.51 |
6 |
Kompetensi Pelaksana |
1 |
79.8 |
3.44 |
0.49 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
79.8 |
3.44 |
0.49 |
| Indeks APSISKA | 3.52 ( Baik ) | ||||
| Konversi | 88.04 | ||||
| Mutu Pelayanan | B (Baik) | ||||