No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | ||
1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
3 | 3 | 3 | 4 | 10 | ||||||||||||||||||||||
4 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 26 | ||||||||||||||||
5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
14 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
18 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
19 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
Total | 74 |
74 |
74 |
71 |
71 |
71 |
71 |
71 |
71 |
648 | ||||||||||||||||
Rata-Rata Pertanyaan | 3.89 |
3.89 |
3.89 |
3.74 |
3.74 |
3.74 |
3.74 |
3.74 |
3.74 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
34.11 |
Rata-Rata Unsur | 148 / 2 = 74.00 74.00 / 19 = 3.89 |
287 / 5 = 57.40 57.40 / 19 = 3.02 |
213 / 4 = 53.25 53.25 / 19 = 2.80 |
0 / 3 = 0.00 0.00 / 19 = 0.00 |
0 / 1 = 0.00 0.00 / 19 = 0.00 |
0 / 3 = 0.00 0.00 / 19 = 0.00 |
0 / 3 = 0.00 0.00 / 19 = 0.00 |
0 / 4 = 0.00 0.00 / 19 = 0.00 |
9.72 | |||||||||||||||||
Rata-Rata Tertimbang Unsur | 74.00 / 19 = 3.89 3.89 X (1/ 8) 3.89 X 0.13 = 0.49 |
57.40 / 19 = 3.02 3.02 X (1/ 8) 3.02 X 0.13 = 0.38 |
53.25 / 19 = 2.80 2.80 X (1/ 8) 2.80 X 0.13 = 0.35 |
0.00 / 19 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 19 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 19 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 19 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 19 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
1.21 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
148 |
3.89 |
0.49 |
2 |
Prosedur |
5 |
287 |
3.02 |
0.38 |
3 |
Persyaratan |
4 |
213 |
2.80 |
0.35 |
4 |
Waktu Pelayanan |
3 |
0 |
0.00 |
0.00 |
5 |
Kesesuaian Biaya Pelayanan |
1 |
0 |
0.00 |
0.00 |
6 |
Sarana Dan Prasarana |
3 |
0 |
0.00 |
0.00 |
7 |
Kompetensi Pelaksana |
3 |
0 |
0.00 |
0.00 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
4 |
0 |
0.00 |
0.00 |
Indeks APSISKA | 1.21 ( Tidak Baik ) | ||||
Konversi | 30.37 | ||||
Mutu Pelayanan | D (Tidak Baik) |