No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | ||
1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 35 | ||||||||||||||||
3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
7 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||||||||||||||||
8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 44 | ||||||||||||||
9 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | ||||||||||||||||
10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
14 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
18 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||||||||||||||||
Total | 71 |
71 |
70 |
71 |
71 |
71 |
71 |
79 |
70 |
645 | ||||||||||||||||
Rata-Rata Pertanyaan | 3.94 |
3.94 |
3.89 |
3.94 |
3.94 |
3.94 |
3.94 |
4.39 |
3.89 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
35.81 |
Rata-Rata Unsur | 142 / 2 = 71.00 71.00 / 18 = 3.94 |
290 / 5 = 58.00 58.00 / 18 = 3.22 |
213 / 4 = 53.25 53.25 / 18 = 2.96 |
0 / 3 = 0.00 0.00 / 18 = 0.00 |
0 / 1 = 0.00 0.00 / 18 = 0.00 |
0 / 3 = 0.00 0.00 / 18 = 0.00 |
0 / 3 = 0.00 0.00 / 18 = 0.00 |
0 / 4 = 0.00 0.00 / 18 = 0.00 |
10.13 | |||||||||||||||||
Rata-Rata Tertimbang Unsur | 71.00 / 18 = 3.94 3.94 X (1/ 8) 3.94 X 0.13 = 0.49 |
58.00 / 18 = 3.22 3.22 X (1/ 8) 3.22 X 0.13 = 0.40 |
53.25 / 18 = 2.96 2.96 X (1/ 8) 2.96 X 0.13 = 0.37 |
0.00 / 18 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 18 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 18 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 18 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
0.00 / 18 = 0.00 0.00 X (1/ 8) 0.00 X 0.13 = 0.00 |
1.27 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
142 |
3.94 |
0.49 |
2 |
Prosedur |
5 |
290 |
3.22 |
0.40 |
3 |
Persyaratan |
4 |
213 |
2.96 |
0.37 |
4 |
Waktu Pelayanan |
3 |
0 |
0.00 |
0.00 |
5 |
Kesesuaian Biaya Pelayanan |
1 |
0 |
0.00 |
0.00 |
6 |
Sarana Dan Prasarana |
3 |
0 |
0.00 |
0.00 |
7 |
Kompetensi Pelaksana |
3 |
0 |
0.00 |
0.00 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
4 |
0 |
0.00 |
0.00 |
Indeks APSISKA | 1.27 ( Tidak Baik ) | ||||
Konversi | 31.64 | ||||
Mutu Pelayanan | D (Tidak Baik) |