No Responden | Pertanyaan | Total | ||||||||
---|---|---|---|---|---|---|---|---|---|---|
2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | |||
1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
Total | 4 |
4 |
4 |
12 | ||||||
Rata-Rata Pertanyaan | 4.00 |
4.00 |
4.00 |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 |
12 | |
Rata-Rata Unsur | 8 / 2 = 4.00 4.00 / 1 = 4.00 |
4 / 1 = 4.00 4.00 / 1 = 4.00 |
0 / 1 = 0.00 0.00 / 1 = 0.00 |
0 / 1 = 0.00 0.00 / 1 = 0.00 |
0 / 1 = 0.00 0.00 / 1 = 0.00 |
0 / 1 = 0.00 0.00 / 1 = 0.00 |
0 / 1 = 0.00 0.00 / 1 = 0.00 |
8.00 | ||
Rata-Rata Tertimbang Unsur | 4.00 / 1 = 4.00 4.00 X (1/ 7) 4.00 X 0.14 = 0.57 |
4.00 / 1 = 4.00 4.00 X (1/ 7) 4.00 X 0.14 = 0.57 |
0.00 / 1 = 0.00 0.00 X (1/ 7) 0.00 X 0.14 = 0.00 |
0.00 / 1 = 0.00 0.00 X (1/ 7) 0.00 X 0.14 = 0.00 |
0.00 / 1 = 0.00 0.00 X (1/ 7) 0.00 X 0.14 = 0.00 |
0.00 / 1 = 0.00 0.00 X (1/ 7) 0.00 X 0.14 = 0.00 |
0.00 / 1 = 0.00 0.00 X (1/ 7) 0.00 X 0.14 = 0.00 |
1.14 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
8 |
4.00 |
0.57 |
2 |
Prosedur |
1 |
4 |
4.00 |
0.57 |
3 |
Waktu Pelayanan |
1 |
0 |
0.00 |
0.00 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
0 |
0.00 |
0.00 |
5 |
Sarana Dan Prasarana |
1 |
0 |
0.00 |
0.00 |
6 |
Kompetensi Pelaksana |
1 |
0 |
0.00 |
0.00 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
0 |
0.00 |
0.00 |
Indeks APSISKA | 1.14 ( Tidak Baik ) | ||||
Konversi | 28.57 | ||||
Mutu Pelayanan | D (Tidak Baik) |