No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | ||
1 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
2 | 6 | 5 | 6 | 5 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 5 | 6 | 6 | 5 | 6 | 6 | 5 | 6 | 5 | 142 |
3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 149 |
6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 144 | |
7 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 5 | 6 | 6 | 147 |
8 | 5 | 6 | 6 | 6 | 6 | 6 | 5 | 5 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 139 | |
9 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 5 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 147 |
10 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
11 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
12 | 6 | 6 | 6 | 5 | 5 | 5 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 5 | 6 | 6 | 5 | 143 |
13 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 149 |
14 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
15 | 5 | 5 | 5 | 6 | 5 | 6 | 5 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4 | 4 | 4 | 5 | 4 | 5 | 122 |
16 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
17 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 148 |
18 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
Total | 106 |
106 |
107 |
106 |
106 |
106 |
106 |
105 |
107 |
107 |
106 |
107 |
105 |
103 |
105 |
106 |
106 |
106 |
107 |
98 |
105 |
105 |
99 |
106 |
104 |
2630 |
Rata-Rata Pertanyaan | 5.89 |
5.89 |
5.94 |
5.89 |
5.89 |
5.89 |
5.89 |
5.83 |
5.94 |
5.94 |
5.89 |
5.94 |
5.83 |
5.72 |
5.83 |
5.89 |
5.89 |
5.89 |
5.94 |
5.44 |
5.83 |
5.83 |
5.50 |
5.89 |
5.78 |
146.08 |
Rata-Rata Unsur | 212 / 2 = 106.00 106.00 / 18 = 5.89 |
532 / 5 = 106.40 106.40 / 18 = 5.91 |
423 / 4 = 105.75 105.75 / 18 = 5.88 |
318 / 3 = 106.00 106.00 / 18 = 5.89 |
103 / 1 = 103.00 103.00 / 18 = 5.72 |
318 / 3 = 106.00 106.00 / 18 = 5.89 |
310 / 3 = 103.33 103.33 / 18 = 5.74 |
414 / 4 = 103.50 103.50 / 18 = 5.75 |
46.67 | |||||||||||||||||
Rata-Rata Tertimbang Unsur | 106.00 / 18 = 5.89 5.89 X (1/ 8) 5.89 X 0.13 = 0.74 |
106.40 / 18 = 5.91 5.91 X (1/ 8) 5.91 X 0.13 = 0.74 |
105.75 / 18 = 5.88 5.88 X (1/ 8) 5.88 X 0.13 = 0.73 |
106.00 / 18 = 5.89 5.89 X (1/ 8) 5.89 X 0.13 = 0.74 |
103.00 / 18 = 5.72 5.72 X (1/ 8) 5.72 X 0.13 = 0.72 |
106.00 / 18 = 5.89 5.89 X (1/ 8) 5.89 X 0.13 = 0.74 |
103.33 / 18 = 5.74 5.74 X (1/ 8) 5.74 X 0.13 = 0.72 |
103.50 / 18 = 5.75 5.75 X (1/ 8) 5.75 X 0.13 = 0.72 |
5.83 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
212 |
5.89 |
0.74 |
2 |
Prosedur |
5 |
532 |
5.91 |
0.74 |
3 |
Persyaratan |
4 |
423 |
5.88 |
0.73 |
4 |
Waktu Pelayanan |
3 |
318 |
5.89 |
0.74 |
5 |
Kesesuaian Biaya Pelayanan |
1 |
103 |
5.72 |
0.72 |
6 |
Sarana Dan Prasarana |
3 |
318 |
5.89 |
0.74 |
7 |
Kompetensi Pelaksana |
3 |
310 |
5.74 |
0.72 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
4 |
414 |
5.75 |
0.72 |
Indeks APSISKA | 5.83 ( ) | ||||
Konversi | 145.83 | ||||
Mutu Pelayanan |