| No Responden | Pertanyaan | Total | |||||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | ||
| 1 | 6 | 5 | 6 | 5 | 5 | 5 | 5 | 6 | 43 |
| 2 | 6 | 6 | 5 | 6 | 5 | 6 | 6 | 6 | 46 |
| 3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 5 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 47 |
| 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 7 | 5 | 5 | 5 | 5 | 5 | 5 | 6 | 6 | 42 |
| 8 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 9 | 5 | 5 | 6 | 6 | 6 | 5 | 6 | 5 | 44 |
| 10 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 11 | 6 | 6 | 6 | 6 | 3 | 6 | 6 | 6 | 45 |
| 12 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 47 |
| 13 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 42 | |
| 14 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 15 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 16 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 17 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 40 |
| 18 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 47 |
| 19 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 20 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 21 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 22 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 23 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 24 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 25 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 32 |
| 26 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 27 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 28 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 29 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 30 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 42 | |
| 31 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| Total | 126.7 |
125.3 |
126.7 |
126.0 |
123.2 |
126.0 |
123.2 |
123.2 |
1000.3 |
| Rata-Rata Pertanyaan | 4.09 |
4.04 |
4.09 |
4.06 |
3.97 |
4.06 |
3.97 |
3.97 |
32.25 |
| Rata-Rata Unsur | 252 / 2 = 126.00 108.40 / 31 = 3.50 |
126.7 / 1 = 126.70 109.00 / 31 = 3.52 |
126 / 1 = 126.00 108.40 / 31 = 3.50 |
123.2 / 1 = 123.20 106.00 / 31 = 3.42 |
126 / 1 = 126.00 108.40 / 31 = 3.50 |
123.2 / 1 = 123.20 106.00 / 31 = 3.42 |
123.2 / 1 = 123.20 106.00 / 31 = 3.42 |
24.26 | |
| Rata-Rata Tertimbang Unsur | 108.40 / 31 = 3.50 3.50 X (1/7) 3.50 X 0.143 = 0.50 |
109.00 / 31 = 3.52 3.52 X (1/7) 3.52 X 0.143 = 0.50 |
108.40 / 31 = 3.50 3.50 X (1/7) 3.50 X 0.143 = 0.50 |
106.00 / 31 = 3.42 3.42 X (1/7) 3.42 X 0.143 = 0.49 |
108.40 / 31 = 3.50 3.50 X (1/7) 3.50 X 0.143 = 0.50 |
106.00 / 31 = 3.42 3.42 X (1/7) 3.42 X 0.143 = 0.49 |
106.00 / 31 = 3.42 3.42 X (1/7) 3.42 X 0.143 = 0.49 |
3.47 | |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
252 |
3.50 |
0.50 |
2 |
Prosedur |
1 |
126.7 |
3.52 |
0.50 |
3 |
Waktu Pelayanan |
1 |
126 |
3.50 |
0.50 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
123.2 |
3.42 |
0.49 |
5 |
Sarana Dan Prasarana |
1 |
126 |
3.50 |
0.50 |
6 |
Kompetensi Pelaksana |
1 |
123.2 |
3.42 |
0.49 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
123.2 |
3.42 |
0.49 |
| Indexs APSISKA | 3.47 ( Baik ) | ||||
| Konversi | 86.66 | ||||
| Mutu Pelayanan | B (Baik) | ||||