| No Responden | Pertanyaan | Total | |||||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | ||
| 1 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 47 |
| 2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 3 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 47 |
| 4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 47 |
| 7 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 8 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 40 |
| 9 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 10 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 11 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 12 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 13 | 6 | 6 | 5 | 6 | 5 | 6 | 6 | 40 | |
| 14 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 15 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 16 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 17 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 18 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 19 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 20 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 21 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 22 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 23 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 24 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 25 | 6 | 6 | 6 | 4 | 6 | 6 | 6 | 6 | 46 |
| 26 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 27 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 28 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 47 |
| 29 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| 30 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 |
| Total | 123.9 |
125.3 |
124.6 |
123.9 |
124.6 |
124.6 |
125.3 |
120.4 |
992.6 |
| Rata-Rata Pertanyaan | 4.13 |
4.18 |
4.15 |
4.13 |
4.15 |
4.15 |
4.18 |
4.01 |
33.08 |
| Rata-Rata Unsur | 249.2 / 2 = 124.60 107.20 / 30 = 3.57 |
124.6 / 1 = 124.60 107.20 / 30 = 3.57 |
123.9 / 1 = 123.90 106.60 / 30 = 3.55 |
124.6 / 1 = 124.60 107.20 / 30 = 3.57 |
124.6 / 1 = 124.60 107.20 / 30 = 3.57 |
125.3 / 1 = 125.30 107.80 / 30 = 3.59 |
120.4 / 1 = 120.40 103.60 / 30 = 3.45 |
24.89 | |
| Rata-Rata Tertimbang Unsur | 107.20 / 30 = 3.57 3.57 X (1/7) 3.57 X 0.143 = 0.51 |
107.20 / 30 = 3.57 3.57 X (1/7) 3.57 X 0.143 = 0.51 |
106.60 / 30 = 3.55 3.55 X (1/7) 3.55 X 0.143 = 0.51 |
107.20 / 30 = 3.57 3.57 X (1/7) 3.57 X 0.143 = 0.51 |
107.20 / 30 = 3.57 3.57 X (1/7) 3.57 X 0.143 = 0.51 |
107.80 / 30 = 3.59 3.59 X (1/7) 3.59 X 0.143 = 0.51 |
103.60 / 30 = 3.45 3.45 X (1/7) 3.45 X 0.143 = 0.49 |
3.56 | |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
249.2 |
3.57 |
0.51 |
2 |
Prosedur |
1 |
124.6 |
3.57 |
0.51 |
3 |
Waktu Pelayanan |
1 |
123.9 |
3.55 |
0.51 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
124.6 |
3.57 |
0.51 |
5 |
Sarana Dan Prasarana |
1 |
124.6 |
3.57 |
0.51 |
6 |
Kompetensi Pelaksana |
1 |
125.3 |
3.59 |
0.51 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
120.4 |
3.45 |
0.49 |
| Indexs APSISKA | 3.56 ( Sangat Baik ) | ||||
| Konversi | 88.90 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||