| No Responden | Pertanyaan | Total | |||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | ||||||||||||||||||
| 1 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 6 | 6 | 6 | 130 |
| 2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | ||||||||||||||||
| Total | 8.4 |
8.4 |
8.4 |
7.7 |
7.7 |
7.7 |
7.7 |
7.7 |
63.7 | ||||||||||||||||
| Rata-Rata Pertanyaan | 4.20 |
4.20 |
4.20 |
3.85 |
3.85 |
3.85 |
3.85 |
3.85 |
31.85 | ||||||||||||||||
| Rata-Rata Unsur | 16.8 / 2 = 8.40 7.60 / 2 = 3.80 |
8.4 / 1 = 8.40 7.60 / 2 = 3.80 |
7.7 / 1 = 7.70 7.00 / 2 = 3.50 |
7.7 / 1 = 7.70 7.00 / 2 = 3.50 |
7.7 / 1 = 7.70 7.00 / 2 = 3.50 |
7.7 / 1 = 7.70 7.00 / 2 = 3.50 |
7.7 / 1 = 7.70 7.00 / 2 = 3.50 |
25.10 | |||||||||||||||||
| Rata-Rata Tertimbang Unsur | 7.60 / 2 = 3.80 3.80 X (1/7) 3.80 X 0.143 = 0.54 |
7.60 / 2 = 3.80 3.80 X (1/7) 3.80 X 0.143 = 0.54 |
7.00 / 2 = 3.50 3.50 X (1/7) 3.50 X 0.143 = 0.50 |
7.00 / 2 = 3.50 3.50 X (1/7) 3.50 X 0.143 = 0.50 |
7.00 / 2 = 3.50 3.50 X (1/7) 3.50 X 0.143 = 0.50 |
7.00 / 2 = 3.50 3.50 X (1/7) 3.50 X 0.143 = 0.50 |
7.00 / 2 = 3.50 3.50 X (1/7) 3.50 X 0.143 = 0.50 |
3.59 | |||||||||||||||||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
16.8 |
3.80 |
0.54 |
2 |
Prosedur |
1 |
8.4 |
3.80 |
0.54 |
3 |
Waktu Pelayanan |
1 |
7.7 |
3.50 |
0.50 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
7.7 |
3.50 |
0.50 |
5 |
Sarana Dan Prasarana |
1 |
7.7 |
3.50 |
0.50 |
6 |
Kompetensi Pelaksana |
1 |
7.7 |
3.50 |
0.50 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
7.7 |
3.50 |
0.50 |
| Indexs APSISKA | 3.59 ( Sangat Baik ) | ||||
| Konversi | 89.64 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||