No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
2 | 3 | 4 | 11 | 15 | 16 | 19 | 22 | |||||||||||||||||||
1 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | |||||||||||||||||
2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 132 | |||
3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
Total | 16.8 |
16.8 |
16.8 |
12.6 |
12.6 |
12.6 |
12.6 |
12.6 |
113.4 | |||||||||||||||||
Rata-Rata Pertanyaan | 4.20 |
4.20 |
4.20 |
3.15 |
3.15 |
3.15 |
3.15 |
3.15 |
28.35 | |||||||||||||||||
Rata-Rata Unsur | 33.6 / 2 = 16.80 14.80 / 4 = 3.70 |
16.8 / 1 = 16.80 14.80 / 4 = 3.70 |
12.6 / 1 = 12.60 11.20 / 4 = 2.80 |
12.6 / 1 = 12.60 11.20 / 4 = 2.80 |
12.6 / 1 = 12.60 11.20 / 4 = 2.80 |
12.6 / 1 = 12.60 11.20 / 4 = 2.80 |
12.6 / 1 = 12.60 11.20 / 4 = 2.80 |
21.40 | ||||||||||||||||||
Rata-Rata Tertimbang Unsur | 14.80 / 4 = 3.70 3.70 X (1/7) 3.70 X 0.143 = 0.53 |
14.80 / 4 = 3.70 3.70 X (1/7) 3.70 X 0.143 = 0.53 |
11.20 / 4 = 2.80 2.80 X (1/7) 2.80 X 0.143 = 0.40 |
11.20 / 4 = 2.80 2.80 X (1/7) 2.80 X 0.143 = 0.40 |
11.20 / 4 = 2.80 2.80 X (1/7) 2.80 X 0.143 = 0.40 |
11.20 / 4 = 2.80 2.80 X (1/7) 2.80 X 0.143 = 0.40 |
11.20 / 4 = 2.80 2.80 X (1/7) 2.80 X 0.143 = 0.40 |
3.06 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
33.6 |
3.70 |
0.53 |
2 |
Prosedur |
1 |
16.8 |
3.70 |
0.53 |
3 |
Waktu Pelayanan |
1 |
12.6 |
2.80 |
0.40 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
12.6 |
2.80 |
0.40 |
5 |
Sarana Dan Prasarana |
1 |
12.6 |
2.80 |
0.40 |
6 |
Kompetensi Pelaksana |
1 |
12.6 |
2.80 |
0.40 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
12.6 |
2.80 |
0.40 |
Indexs APSISKA | 3.06 ( Kurang Baik ) | ||||
Konversi | 76.43 | ||||
Mutu Pelayanan | C (Kurang Baik) |