No Responden | Pertanyaan | Total | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | ||
1 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 48 | |||||||||||||||||
2 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 132 | |||
3 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
4 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 150 |
Total | 24 |
24 |
24 |
24 |
24 |
24 |
24 |
24 |
18 |
18 |
18 |
18 |
18 |
18 |
18 |
18 |
18 |
18 |
18 |
18 |
18 |
18 |
12 |
12 |
12 |
480 |
Rata-Rata Pertanyaan | 6.00 |
6.00 |
6.00 |
6.00 |
6.00 |
6.00 |
6.00 |
6.00 |
4.50 |
4.50 |
4.50 |
4.50 |
4.50 |
4.50 |
4.50 |
4.50 |
4.50 |
4.50 |
4.50 |
4.50 |
4.50 |
4.50 |
3.00 |
3.00 |
3.00 |
120 |
Rata-Rata Unsur | 48 / 2 = 24.00 24.00 / 4 = 6.00 |
108 / 5 = 21.60 21.60 / 4 = 5.40 |
90 / 4 = 22.50 22.50 / 4 = 5.63 |
54 / 3 = 18.00 18.00 / 4 = 4.50 |
18 / 1 = 18.00 18.00 / 4 = 4.50 |
54 / 3 = 18.00 18.00 / 4 = 4.50 |
54 / 3 = 18.00 18.00 / 4 = 4.50 |
54 / 4 = 13.50 13.50 / 4 = 3.38 |
38.40 | |||||||||||||||||
Rata-Rata Tertimbang Unsur | 24.00 / 4 = 6.00 6.00 X (1/8) 6.00 X 0.125 = 0.75 |
21.60 / 4 = 5.40 5.40 X (1/8) 5.40 X 0.125 = 0.68 |
22.50 / 4 = 5.63 5.63 X (1/8) 5.63 X 0.125 = 0.70 |
18.00 / 4 = 4.50 4.50 X (1/8) 4.50 X 0.125 = 0.56 |
18.00 / 4 = 4.50 4.50 X (1/8) 4.50 X 0.125 = 0.56 |
18.00 / 4 = 4.50 4.50 X (1/8) 4.50 X 0.125 = 0.56 |
18.00 / 4 = 4.50 4.50 X (1/8) 4.50 X 0.125 = 0.56 |
13.50 / 4 = 3.38 3.38 X (1/8) 3.38 X 0.125 = 0.42 |
4.80 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Produk Spesifikasi Jenis Pelayanan |
2 |
48 |
6.00 |
0.75 |
2 |
Prosedur |
5 |
108 |
5.40 |
0.68 |
3 |
Persyaratan |
4 |
90 |
5.63 |
0.70 |
4 |
Waktu Pelayanan |
3 |
54 |
4.50 |
0.56 |
5 |
Kesesuaian Biaya Pelayanan |
1 |
18 |
4.50 |
0.56 |
6 |
Sarana Dan Prasarana |
3 |
54 |
4.50 |
0.56 |
7 |
Kompetensi Pelaksana |
3 |
54 |
4.50 |
0.56 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
4 |
54 |
3.38 |
0.42 |
Indexs APSISKA | 4.80 ( ) | ||||
Konversi | 120.00 | ||||
Mutu Pelayanan |